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Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  2. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  3. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  5. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  6. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  7. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  8. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  9. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  10. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

  11. To design for full bleed, it is best to first clarify what full bleed is. We are often asked, "What is this?" and "Why do I need this?".

    What is full bleed?

    Full bleed is printing on the full surface of a sheet of paper. Consider how our production presses print. In order to print a document, these machines need a thin sliver of paper which the rollers use to grip the paper. In other words, if you submit an 8.5"x11" document which is entirely black, the final prints will still include a white margin on all four edges. So, in order to provide you a full bleed print, we need you to design a document which is wider and taller than the final print. We then trim part of the image from the top, bottom, left, and right edges to produce a full bleed print.

    How do I design for full bleed?

    To design for full bleed, there are two things to do: (1) bleeding your background past all four trim edges, and (2) providing safety margins for your foreground text and foreground images from the trim edges.

    First, your background needs to stretch 1/8" past the trim lines on all four edges. The trim lines are the lines where we are going to trim your image. So, after we print your document on larger sheets of paper, we will trim 1/8" off all four edges. So, whether your document has a red header, a patterned background, or a background image, the background needs to extend 1/8" on each edge.

    Second, we advise that you leave safety margins for your foreground elements from the trim line. The best way to explain the reasoning is to describe what happens if you do not. If you do not leave safety margins, by positioning important images or text right on the trim line, they are at risk of being trimmed off. We recommend positioning those important items an additional 1/8" from the trim line.

    So what should my final full bleed file look like?

    Your final document should be 1/4" wider and 1/4" taller than your finished print size. So, if you want a full bleed 8.5"x11" sheet, your final image size needs to be 8.75"x11.25". Postcards (4"x6") require files that are 4.25"x6.25". Only leave a white margin in your file if that edge does not have printing on the edge.

    Can you print a partial full bleed?

    We do not print partial full bleed, because any amount of full bleed requires printing on a larger sheet of paper.

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